I called and I actually got a person on the phone, not some answering service or voicemail. I told the receptionist what was problem was, and they were here right on time about two hours later. I was really thankful to get same-day service. Now my toilet is working fine. After talking with the technician, I found out that every plumber that works for them has a license, I think that is great! They did a great job. I will be referring them to my friends and family!